Dcode Research Newsletter

 
 Issue | August 2010
 
 Dcode : Intricacies of Background Check in India

In the course of checking into the history of a job applicant a verifier is bound to face obstacles of many kinds. Once one of our executives from the verification team while doing employment background screening complained that a particular HR from a software company in Bangalore was not cooperating. His question was why he would give away information of an employee who was no longer working for the company. On another occasion an erstwhile reporting manager of a prospective employee declined to say anything saying he was not interested to spoil someone’s career. I pointed out to the honorable manager that his views would be in the best interest of the industry. But he remained adamant. On yet another occasion, one HR manager maintained that they were not open to any information to a third-party background screening agency.


Sometime back I happened to mediate in a sexual harassment case involving a young techie employed with a reputed multinational in India. He was a very competent software engineer and had been asked to leave on grounds of misconduct. This man hailed from a small town of North Karnataka, India. Father had struggled all his life to support his education. By nature the young man was very shy and deeply religious. I was in for a rude shock when I learnt about the allegation. I requested the HR manager to meet the lady who had lodged the complaint.

The man and the lady traveled in the same pick-n-drop cab every day. This was the beginning of a love story that was never there. Cab driver’s account was he hardly ever spoke to her during their regular journey to and fro the company. The amorous one-sided interaction began with wish SMSes and graduated to suggestive SMSes despite her protest. Poor lady went to the extent of clarifying her stand saying she had no such thoughts towards him. But the young man laughed her off. He insisted she loved no one but him. Now more aggressive, he sent obscene SMSes.

Fed up with all these the lady complained to her manager. When he was confronted he rejected all the allegations and instead alleged that it was she who was after him. He was let off with a strong warning. He stopped coming by cab for few months before he returned again. The same story repeated which resulted in fisticuffs between her boy friend and him. This time he was to go.

Later I came to know that this man had done a similar thing in his previous stint. Worse, the company had no knowledge about his past employment details!

Digging into the prospective employees’ antecedent in India is not an easy job. Many in the industry are yet to understand the importance of background investigation. HR is happy with minimal checks. Some even are not comfortable to go into details if the prospective employee is hired for a senior position. Even IT giants like Oracle, TCS, and Convergys refrain from committing anything in written and prefer oral verification

One of the major barriers to background verification in India is fear of legal complication. This is the foremost in the mind of some HR when it comes to sharing information of an ex-employee. Some companies in India have a standing policy not to give away any information of ex-employees. But such fear may not be well founded. Background checks should be transparent as far as possible. In Dcode Employment Verification Form, there is a section in which the applicant needs to ink his consent to get verified.

Lack of time can also be a serious barrier in the verification process. It takes number of calls and reminder mails to elicit information from the HR. The turn around time is very critical in background screening. Many companies do not release the salary unless the background verification report is completed. Usually, the confirmation of the appointment is not done until the report is received. Yet some do not accord priority to background checks. Unfortunately, some even treat background screening a waste of time!

At times, emotional attachment also plays spoilsport in the verification process. One reporting manager who I was persuading to offer some comment on his erstwhile subordinate told me very candidly that he was aware of all the lapses he had but would prefer to say nothing because he did not want to harm his career. Well this gentleman compromised with his professional ethics and gave in to his emotion. He let the virus spread and did more harm to the industry than the errant job applicant.

Company policy should be more proactive when it comes to sharing of information of ex-employees. HR fraternity in India should have open-minded approach towards background checks. It must be a concerted effort to weed out the menace of fraudulent entries. Every prospective employee must go through the screening process. Besides, background screening must be transparent.

Ajay Das.
Dcode Research Services Pvt Ltd.
 

 
 
 Case Study : No wonder flyovers and bridges scare us !

While doing background screening for one of our esteemed clients we came across a case which astounded us. The prospective employee had claimed eight years of experience in two major infrastructure companies.

One of them is currently involved in Metro rail projects in two metros. On verifying the prospect's employment antecedents we found all the documents furnished by him forged. From one of the companies he was infact sacked on grounds of unethical practices.

The report from the other company was no better. The HR said that the service letter was a fake and the signature was definitely not his.

But the worse was yet to come. We reached the institution where he had presumably done his diploma in civil engineering. The report from the office of the Principal was baffling! There was never ever a student in their record by that name. The certificate was a fake!

No wonder flyovers and bridges scare us!
 

 
 
 Case Study : ' The Adventure of The Charlatan Professional ’

Let me share this with you..

In the course of checking into the employment history of one prospective employee of one of our clients we came across a shocker.

The young engineer gave an excellent start to his professional career joining as a Civil Engineer in a very 'relia...ble' brand name in the country. He worked there for a year and two months. But the information furnished in the employment verification form contradicted the facts obtained from HR. He claimed to have worked there for more than four years. His annual ctc then was only a lac. Guess his claim.....Three lac per annum! Now what about the service certificate he had submitted to substantiate his claim? Hold your breath..... the document turned out to be a fake!

His next stop was a well known cement industry. He claimed he worked there for three years. But HR of the company did not find any such record in his personal file. One remark in his personal file stated that he left the organization few months after joining without any information and his whereabouts could never be traced. The crux of the story is the company ended up paying him two lac more on the basis of a false ctc claim of 3.8 lac per annum! His actual ctc was much lesss than 2 lac!

This time it was a steel major which he claimed he was working for. True, he was working there but only for a year and few months. But his resume told a different story. According to his resume he worked there for more than two years. The twist happened in the story when he produced the experience certificate purportedly issued from the company to back his claim. The document was a fake! The HR said the service certificate was not issued from their end.

Equipped with a curriculum-vitae enmeshed with falsification of truth and forged documents the engineer entered a multinational specializing in inspection services regarding verification, diagnosis, and certification. After all these blood bath we were sure of some more action. This time he was cleverer. He produced a salary slip which included site allowances and comp off payments of one year. Though he conveniently declared this his is annual income, the HR differed. Site allowances and comp off payments were never a part of the annual ctc.

The big question is: how can a major steel company and other reputed multinationals be taken for a ride?

One thing, which emerges loud and clear from the whole episode, is that no one bothered to dig into his employment history.
 
 
 
 

Background Checks in India:

States in India:
Andhra Pradesh | Arunachal Pradesh | Assam | Bihar | Chhattisgarh | Goa | Gujarat | Haryana | Himachal Pradesh | Jammu and Kashmir | Jharkhand | Karnataka | Kerala | Madhya Pradesh | Maharashtra | Manipur | Meghalaya | Mizoram | Nagaland | Orissa | Punjab | Rajasthan | Sikkim | Tamil Nadu | Tripura | Uttar Pradesh | Uttarakhand | West Bengal

Union Territories in India:
Andaman and Nicobar Islands | Chandigarh | Dadra and Nagar Haveli | Daman and Diu | Lakshadweep | National Capital Territory of Delhi | Puducherry

 
Abohar | Achalpur | Addanki | Adipur | Adoor | Adra Purulia | Agartala | Agra | Ahmedabad | Ahmednagar | Aizawl | Ajmer | Akodia | Akola | Aligarh | Allahabad | Alwar | Aluva | Ambala | Amethi | Ammakandakara | Amravati | Amreli | Amritsar | Amroha | Anakapalle | Anand | Anantapur | Angul | Anklesvar (Ankleshwar) | Anuppur | Arakkonam | Araria | Arcot | Arrah | Aruppukkottai | Asansol | Ashok Nagar | Ashtamichira | Asurbandh, Jharkhand | Ashwaraopet | Aurangabad, Bihar | Aurangabad, Maharashtra | Azamgarh | Bahadurgarh | Burhanpur | Baharampur | Bahraich | Balaghat | Balangir (Bolangir) | Balasore | Bali Ballabhgarh | Ballia | Balrampur | Bamra | Banda | Banganapalle | Banswara | Bankura | Banur | Bapatla | Baramati | Baran | Barasat, West Bengal | Bardhaman (Burdwan) | Barwani | Bawal | Bawani Khera | Beawar | Belgaum | Bellary | Belpahar | Bengaluru| (Bangalore) | Berhampur | Betul, Goa | Betul, Madhya Pradesh | Bhadrachalam | Bhagalpur | Bhajanpura | Bhandara | Bharatpur | Bharthana | Bharuch | Bhavani | Bhavnagar | Bhilai | Bhilwara | Bhimavaram | Bhinmal | Bhiwandi | Bhiwani | Bhopal | Bhubaneswar | Bhuj | Bhusawal | Bidar | Bihar Sharif | Bijnaur | Bikaner | Bilara | Bilaspur, Chhattisgarh | Bilaspur, Himachal Pradesh | Bodh Gaya | Bokaro Steel City | Bongaigaon | Brajrajnagar | Budaun | Bulandshahr | Burhanpur | Burla | Buxar | Cambay (Khambat) | Chamba, Himachal Pradesh | Chamba, Uttarakhand | Champawat | Chamrajnagar | Chandannagar | Chandigarh | Chandil | Chandausi | Chapirevula | Chapra | Charkhari | Charkhi Dadri | Chandrapur | Chengalpattu | Chennai (formerly Madras) | Chhatarpur | Chhindwara | Chikmagalur | Chintamani, karnataka | Chiplun | Chirala | Chitradurga | Chitrakoot | Chittoor | Churu | Coimbatore | Contai | Cooch Behar (Kochbihar) | Coonoor | Cuddalore | Cuddapah | Cuttack | Dabra | Dadri | Dahod | Dalhousie | Daltonganj | Daman | Damoh | Darbhanga | Darjeeling | Datia | Daund | Davanagere | Debagarh | Dehgam | Dehradun | Dehri (Dehri-on-Sone) | Delhi | Deoghar | Deoria | Devgarh, Maharashtra | Devgarh, Rajasthan | Dewas | Dhamtari | Dhanbad | Dhar | Dharampur | Dharamsala | Dharwad | Dhenkanal | Dholka | Dhule | Dhulian | Dhuri | Dibrugarh | Dimapur | Dindigul | Dispur | Diu | Dombivli | Dumdum | Durg | Durgapur, Maharashtra | Durgapur, West Bengal | Dwarka | Ernakulam | Erode | Etah | Etawah | Eluru | Faizabad | Falna | Faridabad | Faridkot | Farrukhabad | Fatehabad, Haryana | Fatehabad, Madhya Pradesh | Fatehabad, Uttar Pradesh | Fatehgarh | Fatehpur Chaurasi | Fatehpur Sikri | Fatehpur, Rajasthan | Fatehpur, Barabanki district, Uttar Pradesh | Fatehpur, Fatehpur district, Uttar Pradesh | Fazilka | Firozabad | Firozpur | Gadag | Gadchiroli | Gandhidham | Gandhinagar | Gangtok | Ganjam | Gaya | Ghatampur | Ghaziabad | Ghazipur | Goa Velha | Godhra | Gokak | Gondiya | Gorakhpur | Greater Noida | Gudalur, Coimbatore district, Tamil Nadu | Gudalur, Nilgiris district, Tamil Nadu | Gudalur, Theni district, Tamil Nadu | Gudivada | Gulbarga (Kalburgi) | Gumla | Guna | Gundlupet | Guntur | Gurgaon | Guwahati (formerly Gauhati) | Gwalior | Godda |Hoshiarpur | Haldia | Haldwani | Halisahar | Hamirpur, Himachal Pradesh | Hamirpur, Uttar Pradesh | Hansi | Hanumangarh | Harda | Hardoi | Haridwar | Harsawa | Hassan | Hastinapur | Hathras | Himatnagar | Hisar | Hodal | Hospet | Howrah | Hubli | Hugli-Chuchura (Hugli-Chuchura, Hooghly) | Hyderabad | Ichalkaranji | Idar | Indore | Imphal | Islampur, Bihar | Islampur, West Bengal | Itanagar | Jabalpur | Jagadhri | Jagdalpur | Jagraon | Jagtial | Jaipur | Jais | Jaisalmer | Jaitaran | Jalalabad | Jalandhar | Jalgaon | Jalore | Jamakhandi | Jammu | Jamnagar | Jamshedpur | Jaunpur | Jeypore, Orissa | Jhabua | Jhajjar | Jhalawar | Jhansi | Jharsuguda | Jhunjhunu | Jodhpur | Jorhat | Junagadh | Junnar | Kadapa | Kailaras | Kaithal | Kakinada | Kalburgi (Formerly Gulbarga) | Kalyan | Kamthi | Kanchipuram | Kanker | Kannur | Kanpur | Kapurthala | Karad | Karaikudi | Karimganj | Karimnagar | Karur | Karwar | Katihar | Katni | Keylong | Khagaria | Khammam | Khanna | Kharagpur | Kheri(Known as lakhim pur Kheri) | Khurai | Kochi (Formerly Cochin) | Kodad | Kohima | Kolar | Kolhapur | Kolkata(Formerly Calcutta) | Kollam (Formerly Quilon) | Kondagaon | Konnagar | Kota, Chhattisgarh | Kota, Karnataka | Kota, Rajasthan | Kota, Uttar Pradesh | Kotdwara | Kothagudem | Kotma | Kottayam | Koyilandy (Quilandy) | Kozhikode (Calicut) | Krishnanagar | Kuchinda | Kurnool | Kurukshetra | Ladwa | Lakhimpur | Lakhisarai | Lalitpur | Lamka | Latur | Leh | Lonavla | Lucknow | Ludhiana | Machilipatnam | Madanapalle | Madgaon | Madhyamgram | Madikeri (Mercara) | Madurai | Mahabaleswar | Mahabubnagar | Mahad | Mahe | Mahoba (Formerly Mahotsav Nagar) | Mahuva, Bhavnagar district, Gujarat | Mahuva, Surat district, Gujarat | Mahwa | Malegaon | Malout | Manavadar | Manchar (Pune, Maharashtra, India) | Mancherial | Mandla | Mandsaur | Mandya | Manesar | Mangalagiri | Mangalore | Mapusa , markapur | Marmagao | Mathura | Meerut | Mehsana | Mira-Bhayandar | Miraj | Mirzapur | Mithapur | Modasa | Moga | Mohali | Mohania | Mokama | Moradabad | Morshi | Motihari | Mount Abu | Mukatsar | Mullanpur, Ludhiana district, Punjab | Mullanpur, Rupnagar district, Punjab | Mumbai (formerly Bombay) | Muradnagar (Ghaziabad district, Uttar Pradesh, India) | Murshidabad | Murwara (Katni) | Mussoorie | Muzaffarnagar | Muzaffarpur | Mysore | Mhow | Nadiad | Nagapattinam | Nagarkurnool | Nagaur | Nagercoil | Nagpur | Nainital | Nalagarh (Nawalgarh) | Nalgonda | Namakkal | Nanded | Nandyal | Nandurbar | Nangal | Narasaraopet | Narnaul | Narsimhapur | Narsinghgarh, Damoh district, Madhya Pradesh | Narsinghgarh, Rajgarh district, Madhya Pradesh | Narsingarh, Tripura | Nashik | Navi Mumbai (New Mumbai) | Navsari | Nawalgarh | Nawada |Nawanshahr (Shahid Bhagat Singh Nagar) | Neemuch | Nellore | New Delhi | New Guntur | NOIDA (Gautam Budh Nagar) | Nilambur, Malappuram district, Kerala | Nizamabad, Andhra Pradesh | Nizamabad, Uttar Pradesh | Noorpur | Nuzvid | Ongole | Ootacamund (Ooty) | Orai | Osmanabad | Padampur | Palai | Palakkad | Palanpur | Pali | Palwal | Panaji (Panjim) | Panchkula | Pandharpur | Panipat | Panna | Panvel | Paratwada | Patan | Pathanamthitta | PathankotPatiala | Patna | Patratu, Jharkhand | Phaltan | Piduguralla | Pilibhit | Pimpri Chinchwad | Pithoragarh | Pokaran | Pollachi | Ponda | Pondicherry | Porbandar | Port Blair | Pratapgarh, Rajasthan | Pratapgarh, Tripura | Pratapgarh, Uttar Pradesh (Bela) | Pudukkottai | Punalur | Pune | Puri | Purnia | Purulia | Pushkar | Qazigund | Rae Bareli | Raichur | Raigarh | Raipur | Rairangpur | Raisen | Rajahmundry | Rajampet | Rajapalayam | Rajgangpur | Rajgarh, Alwar district, Rajasthan | Rajgarh, Churu district, Rajasthan | Rajgarh, Dhar district, Madhya Pradesh | Rajgarh, Himachal Pradesh | Rajgarh, Rajgarh district, Madhya Pradesh | Rajgir | Rajgurunagar (formerly known as | Ramanagara | Ramanathapuram | Ramapuram, Kottayam district, Kerala | Ramapuram, Malappuram district, Kerala | Rameshwaram | Ramgarh Cantonment | Ramgarh, Rajasthan | Ramgarh, Uttarakhand | Ramnagar, Agartala | Ramnagar, Asansol subdivision, Bardhaman District | West Bengal | Ramnagar, Barabanki district, Uttar Pradesh | Ramnagar, Bihar | Ramnagar | Durgapur subdivision | Bardhaman District, West Bengal | Ramnagar, Jammu and Kashmir | Ramnagar | Ramnagar | Purba Medinipur district, West Bengal | Ramnagar, Uttarakhand | Ramnagar Varanasi district | Uttar Pradesh | Rampur Bhawanipur | Rampur Karkhana | Rampur Maniharan | Rampur Naikin | Rampur, Himachal Pradesh | Rampur, Jharkhan | Rampur, Uttar Pradesh | Ranaghat | Ranchi | Rani | Ranikhet | Ratangarh, Madhya Pradesh | Ratangarh, Rajasthan | Rath | Ratlam | Ratnagiri | Ravulapalem | Renukoot | Rewari | Rishikesh | Rishra | Rohtak | Roorkee | Rourkela | Sadri | Sagar, Madhya Pradesh | Sagara, Karnataka | Saharanpur | Sailana | Salem | Samastipur | Sambalpur | Sanawad | Sanchore | Sangli | Sangamner | Sangrur | Sardarshahar | Sathyamangalam | Satara | Sathupally | Satna | Sehore | Seohara | Seoni | Shahada | Shajapur | Shegaon | Sheopur | Shevgaon | Shillong| | Shimla| | Shimoga | Shirala | Shivani | Solan | Sholapur | Shrigonda Shrirampur | Shrivardhan | Siddipet | Sidhpur | Sihor | Sikar | Silchar | Siliguri | Silvassa | Sindhanur | Sinnar | Sitapur | Singrauli | Sirohi | Sironj | Sirsa | Haryana | Uttar Pradesh | Sitamarhi | Sivakasi | Siwan | Sojat | Sonipat | Sriganganagar | Srikakulam | Srikalahasti | Srinagar | Surat | Sumerpur | Suratgarh | Surendranagar | Suri | Suryapet | Secundrabad | Takhatgarh | Talwara | Tamluk | Tandur | Tanuku | Tarn Taran Sahib | Tenali | Tezpur | Thalassery (Tellicherry) | Thane | Thanjavur | Thathawata | Thirthahalli | Thiruvallur | Thiruvananthapuram| (formerly Trivandrum) | Thrikkannamangal | Thrissur (formerly Trichur) | Thodupuzha | Thoothukudi (formerly Tuticorin) | Tikamgarh | Tindivanam | Tinsukia | Tirthahalli | Tiruchengode (formerly Tirukodimadachengunrur) | Tiruchirappalli (formerly Trichy) | Tirunelveli | Tirupati | Tirupattur (formerly Tirupattur) | Tirupur | Tiruvalla | Tiruvannamalai | Tiruvarur | Tumkur | Udaipur, Rajasthan | Udaipur, Tripura | Udgir | Udhampur | Udupi (Udipi) | Ulhasnagar | Umred | Unnao | Uran Islampur | Uttarpara | Vadodara | Vatakara | Vallabh Vidhyanagar | Valsad | Vandavasi | Vapi | Varanasi (Also known as Benaras, Kashi) | Vasai | Vasco da Gama, Goa | Vellore | Vidisha | Vijayawada | Viluppuram | Virar | Visakhapatnam | Vizianagaram | Virudhachalam | Virudhunagar | Vyara | Wadi | Warangal | warisaliganj | Weir | Wkharindwa | Yamunanagar | Yavatmal | Zirakpur

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